Shipping policy

Effective Date: 9/14/2024

Thank you for shopping with us! Our goal is to get your order to you as quickly and efficiently as possible. This Shipping Policy outlines the details for shipping through our various sales channels.

1. Shipping Destinations

We currently ship to the United States, Canada, Eurpoe, and many other countries. Please note that some products may have shipping restrictions or be unavailable in certain locations.

2. Processing Time

• Order Processing: Orders are processed within 30 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.
• Sales Channel Variations: Processing times may vary depending on the sales channel (e.g., website, third-party platforms). For specific information, refer to the respective channel's checkout page.

3. Shipping Methods and Costs

Shipping costs and delivery times depend on your location and the shipping method selected at checkout. We offer the following shipping options:

• 1. Standard Shipping:

  • Delivery Time: 5 to 7 business days.
  • Cost: $5.99 or Free for orders over $50 (domestic).

  2. Expedited Shipping:

  • Delivery Time: 3 to 5 business days.
  • Cost: $9.99.

  3. Express Shipping:

  • Delivery Time: 1 to 3 business days.
  • Cost: $19.99.

  For international orders, shipping times will vary based on the destination, typically ranging from 10 to 21 business days. Expedited and express options may not be available in all regions.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order's progress through our website or the respective sales channel’s tracking system.

5. Delivery Issues

If you encounter any issues with your delivery, such as delays or missing items, please contact our customer service team at [customer service email/phone number]. We will work to resolve the issue as quickly as possible.

6. Shipping to Multiple Addresses

If you need to ship items to multiple addresses, please place separate orders for each destination.

7. International Orders

For international orders, additional duties, taxes, or customs fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.

8. Address Accuracy

Please ensure that your shipping address is entered correctly. We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, it may not be possible to cancel or modify it.

10. Returns and Exchanges

For information on returning or exchanging items, please refer to our [Return Policy/Exchange Policy] available on our website.

11. Contact Us

If you have any questions or need further assistance, please contact us at majornarcanallc@gmail.com, or 470-808-0184

Thank you for choosing us for your shopping needs. We appreciate your business!

Zen Angel Den